Frequently Asked Questions
Being a dog owner brings a lot of joy — and a lot of poop. We put together answers to the questions we hear most from folks around Foley and Baldwin County, so you know exactly what to expect before we ever set foot in your yard.
What services does Poo Pirates offer?
We provide residential dog waste removal for yards of every size throughout Foley, Gulf Shores, Orange Beach, and the surrounding Baldwin County communities. Choose a weekly, twice-weekly, bi-weekly, or monthly cleanup plan, or book a one-time cleanup to get your yard squared away before a big event or a fresh start.
Can my dog(s) be outside while you're servicing my yard?
Absolutely — most dogs love having a visitor. If your pup isn't a fan of strangers in the yard, just let us know ahead of time and we'll be glad to work around their schedule or ask that they be brought inside during the visit.
Can I request a specific day for my service?
We run set routes through each neighborhood on the same day(s) every week, so your service day stays consistent. Let us know your preference when you sign up and we'll do our best to accommodate it.
Do I need to be home when you arrive?
Nope. As long as we have access to the yard, you don't need to be home for your scheduled cleanup. Of course, we always enjoy meeting our customers (and their dogs) when the timing works out.
Will you call or text before you arrive?
If you'd like a heads-up, just ask and we'll text or call before we head your way. Otherwise, you'll get a confirmation once your yard has been taken care of.
What if I need to skip a service day?
No problem at all. Just call, email, or text us and we'll skip that visit — no fees, no hassle.
My gate is locked — how will you access my yard?
If you'd like to keep your gate locked, we're happy to use a combination lock you provide, or you can leave us a code. That way you never have to worry about a spare key going missing.
What happens in bad weather?
Light rain, wind, or a cloudy day won't stop us — we're out there getting the job done. If severe weather makes it unsafe for our crew to be outside, we'll reschedule your visit and always let you know by email or text.
What if you miss a spot?
It happens occasionally, especially in thick grass or heavily wooded areas. Just reach out and let us know — we'll come back and make it right at no extra charge. Your satisfaction is what keeps us in business.
How do you bill for service?
Recurring service is billed monthly after your cleanups are completed, so there are no surprise invoices. We accept Visa, Mastercard, American Express, Discover, and bank payments, all managed securely online.
Do you offer any discounts?
We're proud to be a veteran-owned business, and we love taking care of our fellow military, veteran, and first-responder neighbors. Reach out and ask us what we can do for you.
It's getting late — are you still coming?
We work during daylight hours and always aim to finish your route with plenty of light left. If weather or another delay pushes us past that window, we'll notify you and reschedule your visit for the next available day.
Should I let you know if my dog is sick?
Yes, please! While we already take precautions in every yard we service, knowing ahead of time helps us take extra care to prevent the spread of illness between yards.
Will it be the same person each week?
Yes! Poo Pirates is owned and operated by Scott, a local veteran who personally handles the scooping for our customers. When you book with us, you're getting a dedicated business owner who takes pride in showing up and doing the job right — not a rotating crew of strangers.
Do you need access to my backyard from outside the house?
Yes. Our crew needs to reach your yard through an external entry point, such as a gate. We're not able to scoop areas that can only be reached by entering through your home.
Still Have Questions?
Give us a call, send a text, or request a free quote and we'll get you squared away.
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